Integrity Plumbing is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We may collect personal information including, but not limited to:

• Name

• Phone number

• Email address

• Property address

• Information provided through enquiry forms, phone calls or emails

We only collect personal information that is reasonably necessary to provide our plumbing services.

2. How We Collect Information

Personal information may be collected when you:

• Contact us by phone, email or website enquiry form

• Request a quote or service

• Engage our services

• Interact with our website

3. Use of Personal Information

We use your personal information to:

• Provide plumbing services

• Respond to enquiries and requests

• Prepare quotes and invoices

• Communicate regarding appointments or services

• Improve our services and customer experience

We do not sell or rent your personal information to third parties.

4. Disclosure of Personal Information

We may disclose your personal information where necessary to:

• Contractors or service providers assisting us in delivering services

• Comply with legal or regulatory obligations

Any third parties we engage are required to protect your information and use it only for the intended purpose.

5. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. Information is stored securely and access is limited to authorised personnel only.

6. Cookies & Website Analytics

Our website may use cookies or analytics tools to improve functionality and user experience. These tools may collect anonymous usage data but do not identify individual users.

You can disable cookies in your browser settings if preferred.

7. Access & Correction

You may request access to the personal information we hold about you or request corrections if the information is inaccurate. Please contact us using the details below.

8. Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page.

9. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Integrity Plumbing
Adelaide, South Australia
Phone: (08) 8251 3000
Email: sales@integrityplumbingsa.com.au